"Dear Marta,
I am very pleased with the progress of the roll out and even more delighted with the excellent response the new uniform is getting from the store teams, our customers and from everyone here in Head Office. The quality of our previous uniform has always been excellent but the stitching, detail and presentation of the new uniform is even better and we have all been very impressed with the production samples and the bulk.
Post roll-out, your stock call-off by return has worked extremely well for us despite our large seasonal demands. Keith's proposal to achieve this same high level of service of lowering rolling warehouse stock levels is an excellent one and will benefit us both. I look forward to working with him to achieve this. I expect to have news shortly on progress at our end to link all our stores direct to you via email. This will give us a further advantage in speeding up the order process.
Please thank your team for their hard work through this rollout. This must be a particularly busy time for them, but as always, they have been extremely helpful, friendly and responsive. Furthermore, I am more than happy for you to use this letter as a reference to show any of your potential customers in the future."
Pat Bennett
Centre Operations Manager, Clarks
April 2002
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